Privacy Policy

Your Privacy Matters to Us

At Will Bell Mortgage Broker, we deeply understand the value of your privacy. The information you entrust us with is not just private but a cornerstone of your trust in our services. We are committed to the meticulous handling, usage, protection, and confidentiality of your personal data. Our Privacy Policy is a testament to our dedication to safeguarding your privacy, ensuring you feel secure and informed about how we manage your personal information in alignment with the Privacy Act and the Australian Privacy Principles (APPs).

What Information Do We Collect?

We collect personal information that identifies you or makes you identifiable. This ranges from identity and contact details to financial and marital status. On occasion, we may collect sensitive information for specific purposes, like assessing mortgage protection insurance applications. Rest assured, we will always seek your consent before collecting any sensitive information.

How Do We Collect Your Information?

Our primary method is to collect information directly from you. However, if necessary, we might engage third parties to gather this information, always ensuring you’re informed about the process. This could include obtaining a credit report as part of your credit application.

Why Do We Collect Your Information?

Your personal information is vital for us to:

  • Process your credit applications.
  • Inform you about products or services that might interest you.
  • Manage our customer relationships and fulfill our legal obligations.
  • Enhance our services through internal analysis and reporting.

Direct Marketing

We believe in empowering you with choices that benefit your financial well-being, including targeted offers and promotions. If you prefer not to receive these communications, you can opt out at any time without any cost.

Sharing Your Information

To provide you with comprehensive services, we may share your information with our Accredited Broker network and other partners. We also adhere to legal requirements that might necessitate disclosing your information to authorities. Rest assured, we only share your information with entities that match our privacy standards and with your consent.

International Data Handling

In some cases, your information may be processed or stored overseas. We ensure these international partners adhere to stringent data protection standards, safeguarding your privacy even beyond Australian borders.

Accessing and Correcting Your Information

We encourage you to keep us updated on any changes to your personal information. You have the right to access and correct your data, ensuring it remains accurate and current.

Security of Your Information

We prioritize the security of your personal information, employing robust measures to protect it from unauthorized access or misuse. Our commitment extends to securely destroying or de-identifying your information when it’s no longer needed.

Online Security

Our website employs advanced encryption techniques, enhancing the security and privacy of your online interactions with us.

Feedback and Complaints

Your satisfaction is our priority. If you have any concerns about how we handle your personal information, we welcome your feedback as an opportunity to improve. We are committed to resolving any issues promptly and professionally.

Contact Us

For any inquiries or concerns regarding your privacy, please contact our Compliance Manager

Address:  Will Bell Mortgage Broker  

Suite 1/13-15 Thompson St

Frankston VIC 3199

Your trust in Will Bell Mortgage Broker is invaluable to us, and we are dedicated to upholding the highest standards of privacy and data protection.